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Client Experience Mastery: From Inquiry to Aftercare

Deliver a seamless, high-vibe client journey that inspires loyalty and referrals. In this course, you’ll learn to design every stage of the client experience with intention — from first contact to post-service follow-up — so your clients feel supported, valued, and eager to return.

What You’ll Experience

Map and understand the 5 key stages of the client journey
Craft an intentional onboarding process that builds trust and clarity
Set expectations and boundaries with contracts and clear communication
Use automation to streamline systems while keeping it personal
Build follow-up rituals that inspire loyalty, retention, and referrals

What’s Included

Client Experience Blueprint — mapped plan for all 5 journey stages
Onboarding Ritual Checklist — steps for a consistent, welcoming start
Contract & Boundaries Template Guide — customizable agreements for clarity
Automation Tool Guide — recommended CRM, scheduling, and follow-up systems
Retention & Advocacy Plan — loyalty perks, referral incentives, and sequences
90-Day Optimization Plan — timeline to refine and elevate your client journey

Your client experience is your brand’s reputation in action. With this course, you’ll have the strategy, tools, and templates to turn every client into a loyal ambassador — all while streamlining your workflow and creating ease in your business.